About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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Enjoy this deep and intriguing interview with MINT ASIA, among the most prestigious financial publications in India, one of the biggest employers and economies in the world.
The global service guru on why companies whose cultures aren’t built around the eagerness to delight the customer won’t survive.