Watch a Ron Kaufman Keynote
Ron Kaufman is the world’s leading educator and motivational speaker for uplifting customer service and uplifting service cultures.
See why Ron is rated one of the world’s “Top 25 Who’s Hot” speakers by Speaker Magazine. Experience his passion and powerful insights now in this uplifting and entertaining video clip.
For speaking availability, please contact Ron Kaufman’s office.
Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.
One uplifting new action at a time (1:47)
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.
What leaders need to know - and do (2:06)
Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.
How to engineer an uplifting service culture (1:59)
Extended Service Programs
Extended workshops and programs can be customized by Ron Kaufman for your group, including service strategy discussions, planning sessions, problem solving seminars and execution-focused, results-generating workshops. Half-day to multiple-day event formats are designed to meet your needs, suit your requirements and achieve your service objectives.
A senior level workshop to align your top team and gain commitment for immediate action.
A high-energy service program to educate and motivate everyone in your organization!