Build a Superior Service Culture

This blog is an open conversation for sharing insights, examples and ideas on how to build a Superior Service Culture. This is a community space to share experiences, stimulate thinking and explore … Read More

How Does Singapore Airlines Fly So High?

As a professional speaker, I often share stories and examples of companies that deliver great service. One company that’s easy to talk about is Singapore Airlines. Profitable every year since the beginning, … Read More

Service Leaders Shape the Flow

Every culture shares a common service language, a set of practices, traditions, stories, strategies and standards. These common elements influence and shape human behavior. They keep us in the flow of a … Read More

The manager’s role in service education

Managers are the essential link between Service Education Programs and the results your organization wants to achieve. As a manager, it is your responsibility to ensure educational courses create value for your … Read More

The Leader’s Role in Service Education

Service education is only effective when learners take new actions to create more value for customers and colleagues. As a leader, you have a personal responsibility to ensure that new learning is … Read More