Service Creativity in a Coffee Cup

The customer service superstars at LUX* Cafe in Maldives have done it again! Check out these amazing cappuccino foam creations. The cup above was created to help a European suitor surprise and … Read More

Five Major Mistakes to Avoid in 2014

Five Major Mistakes to Avoid in 2014 – Ron Kaufman 2014 will bring changes, opportunities and dangers for your business. Industries are collapsing, careers are converging, and work is migrating or disappearing … Read More

At “The Bean” in Chicago Illinois

The experts said this famous urban sculpture could not be built! This famous icon in Chicago’s Millennium Park was designed by Anish Kapoor, and when his proposal won the design competition, many … Read More

Devising a Service-Recovery Strategy

This article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) You’re on the edge of your seat. You don’t know what’s going to happen next. Your fingers crossed, the anticipation is … Read More

Singapore: It’s the Caring, Not the Caning

This article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Singapore is not known for being soft. On crime, drugs, graffiti, and corruption, the country is world-renowned for its tough stance, … Read More

Winning Via Strangeness

This article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Birth is a miracle. A new life enters the world, and everyone coos. Youth then offers a blessing of discovery—where every … Read More