What is the gardener’s service secret at the Raffles Hotel in Singapore?


 
The world-famous Raffles Hotel in Singapore boasted an original and uplifting Mission Statement after a $100M renovation completed in 1991. Embedded in this original and empowering Mission are three words that qualify as an Engaging Service Vision: “many memorable experiences”. In this short video, customer service author and expert Ron Kaufman reveals the gardener’s service secret at the Raffles Hotel in Singapore. Click!