Out of the (Police) Blue Came an Impassioned Plea for Help

Out of the blue came an impassioned two page plea (see below) from a California policeman, Richard Lawhead (yes, that is his real name). Rich works in a bankrupt city (San Bernardino, California) and wrote to ask if there might be any way I could contribute to their well-being and uplift the spirit of their demoralized city employees.

My wife Jen and I were so touched by his sincerity that we visited recently and gave a series of presentations at no charge. (Sometimes that’s just the right thing to do.)

The experience was incredibly moving for us, and for them. The Mayor gave me a “Key to the City”, and the Chief of Police gave Jen a REAL police badge as a gesture of appreciation – so watch out everyone, Jen’s always been stunning, but now she is “arresting”.

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Customer service expert presents vision of success to employees_Page_1Customer service expert presents vision of success to employees_Page_2

Original Letter from Rich Lawhead_Page_1Original Letter from Rich Lawhead_Page_2