​Jeff ​Eilertsen

Uplifting Customer Service: A Job from the Inside Out

The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.

But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.

Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020

We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in 2020 by the GlobalGurus.org. We sincerely thank all Uplifting Service Leaders and Champions, our own Uplifting Service team, and all supporters who made this happen. You bring this program to …

Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020 Read More »

Leading with Service during the COVID-19 Pandemic 5

As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress. If you’re a leader in this unfolding drama, there is no clear view of the direction or duration of the crisis. The health …

Leading with Service during the COVID-19 Pandemic 5 Read More »

How to Create Highly Effective Service Standards

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience.  Yet this practice is often disappointing, and at times even counter-productive. Why? Performance and process standards can be useful for compliance and short-term training, but they do not generate the understanding or appetite for long-term improvements …

How to Create Highly Effective Service Standards Read More »

4 Reasons Why Perception (vs. Process) Delivers Service Excellence

In a previous article, we explored the difference between Perception Points vs. Process Points in Service Delivery. Focusing on process improvement is a key strategy for business success. What started as an initiative in manufacturing is now seen in many service industries as well. And as technology is increasingly present in the delivery of service, these process improvements will continue.

WordPress Image Lightbox
Scroll to Top

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.