Creating a Customer Focused Culture

This article first appeared in Contact Center Pipeline, written by Susan Nash. Does your culture support the behaviors to deliver great service? There has been a lot of buzz lately about quality customer service … Read More

The Case for a Culture of Service Excellence

There are two outcomes every CEO and senior business leader must deliver to succeed in the future: 1. Improve Customer Experience, and 2. Increase Employee Engagement. In this short video, Ron Kaufman … Read More