About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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DON’T BE CONFUSED! Quality customer service is the foundation for a strong and sustainable culture – and not just one of the many arrows of interest in business. In this short video, Ron explains why service is the fundamental platform for everything else in business, including sales, products, distribution, employee engagement, and more.
In this 5 minute video clip, Ron Kaufman unravels the difference between a confused culture and an aligned service culture. Please watch and share this with your team.
This post was originally published on https://www.upyourservice.com/blog