Top 5 Provocative Posts from 2015

By: Ron Kaufman

Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these customer service ideas with others.

Happy New Year everyone!

top 5

How to Increase Productivity and Improve Service Simultaneously

by Ron Kaufman

4 Rules for Getting it Wrong and Right in Building Service Culture
by Ron Kaufman

Service Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!
by Jocelyn Low

Service Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen

Measure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman

Which post is your favorite? What are your thoughts and comments?

We look forward to hearing from you!

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