Making a living usually means generating an income, closing a sale or turning in a profit.
But living a full life also means creating goodwill, opening possibilities and making contributions to others. When you take time out to do these things, you become well rounded. The benefits can be a way to improve customer satisfaction.
Ever found yourself so caught up with “making a living” that you forget about “living a life?” Sometimes I do.
Years ago I finished an important corporate event for Singapore Airlines. After the program I immediately debriefed with intense focus on all the things I could have changed, improved or done better. My focus was solely on what I could do to improve customer satisfaction the next time. I didn’t pause to acknowledge what had gone right and enjoy it.
Mr. Sim Kay Wee, an influential mentor, listened to my long stream of assessments and said, “You have not learned to savor the victory.” It took me a few years to understand what he said, and a few more to practice what he meant. By savoring the victory, we build ourselves up inside. This better positions us to improve customer satisfaction and personal satisfaction.
Key Learning Point To Improve Customer Satisfaction
Life is not just about striving for higher heights; it is also enjoying the steps we take and the friends we make along the way. Doing so can improve customer satisfaction by making us more grounded in what we do.
Action Steps To Improve Customer Satisfaction
Take a moment now to celebrate your life. Harvest your successes and achievements. Whom do you love? Who loves you? What have you accomplished? What have you learned? How have you taken good care of yourself? What generous acts have you done for others? What experiences of partnership, passion and pleasure have you created? Rediscover these things and you will enrich your life and your ability in the workplace.
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Copyright, Ron Kaufman. Used with permission. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling “Uplifting Service” books and founder of Uplifting Service. To enjoy more customer service training and service culture articles, visit UpliftingService.com.
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