Uplifting Blog
Ron Kaufman
What VALUE will you create with your service today?
Service is taking action to create value for someone else. What kind of value will your service create?
Q&A with Ron Kaufman: Is the Customer Always Right?
Is the customer always right? Sometimes customers make mistakes, they get confused, they exaggerate, or even lie.
Harvard Business Review on Transforming Customer Service
The team at Uplifting Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the ...
Leading with Service during the COVID-19 Pandemic
As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in ...
“How Good or Bad is the Service You Provide” by Ron Kaufman
Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event ...
“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses ...
Shifting from Service Process to Customer Experience: Challenge #2 of 5
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses ...
What is your responsibility in the “Fourth Humanitarian Revolution”?
Revolutions change what is possible and how we live together. We live today in The Fourth Industrial Revolution; the historic transformation from steam power, to ...
Introduction to The 12 Building Blocks of Service Culture
The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team.
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