There is a time-tested maxim: what you think about expands in life, and what you focus on becomes clearer. What you see and say repeatedly will shape the way you live today and who you will become tomorrow. You can apply this principle when recruiting new team members by following these four steps to hire …
Best Practices in Service
With special thanks to Marie-Laure Ah-You, Chief Strategy Officer, LUX* Resorts
As service providers, we go to work each day and think about the customers and colleagues we serve. We listen, ask questions, and try to understand. Then we take action to answer questions, solve problems, and satisfy needs.
There is a big difference between customer satisfaction and customer loyalty.