Uplifting Blog
Common Service Language
Who will you take action to create value for today?
Service is taking action to create value for “someone else”. So who will you take action to create value for today?
The Customer is King. So what is the Service Provider?
The Customer is King. So what is the Service Provider? Does “the customer is king” make the service provider only a servant? Or as the ...
Fundamental service principles lead to a common service language
Fundamental service principles apply to everyone from leaders to frontline staff. This improves communication between internal and external service providers.
Building Block #1: A Common Service Language
The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a stronger culture of service excellence inside your ...
New Service Culture Assessment: Does Your Company Share a Common Service Language?
Improving your organization’s service culture is a multi-faceted and long-term undertaking. One proven place to start is in building a shared vocabulary for service to ...
Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks
Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share ...
Share YOUR Six Words About Service
Can you express your idea, thought, feeling, question, concern, or promise in exactly six words? While challenging, it is also quite amazing how meaningful six ...
A Common Service Language – Essential But Uncommon
A common language enables effective coordination of action. Software developers use common terms, like bug reports and freezing code. When new software comes out, they ...
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