Uplifting Blog
Company Updates
New Insights on “State of the Connected Customer” Worldwide
A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from ...
Fiji Airways announces highest profit and highest customer satisfaction scores
Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Keep “Working as One ...
LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman
Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his career as a hospitality student in 1965, worked ...
Ron Kaufman Named #1 Global Guru in Customer Service
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for ...
World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman
Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference ...
Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of Uplifting Service
Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, Uplifting Service ...
Oracle CX Factor includes Ron Kaufman’s Questions for Senior Leaders at IBX and Clorox
How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for ...
Small Things are a Big Step Towards Excellence in Service
Recently, I was visiting a company to demonstrate Uplifting Service and the CEO said to me, “We want to achieve world-class standards in our service. ...
LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook
LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered from poor ...
NIIT Technologies – B2B Technology Industry Case Study in Service Revolution
NIIT Technologies was widely viewed as a reliable company with excellent talent. The company was trusted to deliver well on clearly defined Service Level Agreements ...
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