Uplifting Blog
Industry Updates
On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture
What is HR’s role in creating a strong and sustainable service culture? In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from ...
7 Top Trends from 2018 Smarter Services Symposium
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”.
UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!
On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers ...
Ron Kaufman Named #1 Global Guru in Customer Service
We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for ...
Can Customer Service Be Improved By Closing Your Doors?
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes ...
Nobody Asked for Butterflies: Changi Airport
This article on Changi Airport was first published on Bloomberg Businessweek. (Copyright, Ron Kaufman) There you are, wandering through life, when suddenly someone does something ...
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