Industry Updates

Can Customer Service Be Improved By Closing Your Doors?

Sometimes being closed is the best service of all.

Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred ground for closing shop, are also seeing more and more businesses staying open. But is this really increasing service to customers?

Revolutionizing Service Culture in the Healthcare Industry

Why a Paradigm Shift is Needed and How to Get One Started What’s happening in the industry? In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Treatment options have grown rapidly. Patients know more about health, disease, treatments, and wellness than ever before. An unprecedented surge of medical information is …

Revolutionizing Service Culture in the Healthcare Industry Read More »

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Check your email for the welcome we just sent – and reply to let us know you received it!

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…and we’ll be in touch to share more ideas 
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