Uplifting Blog
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Creating Customer Journey Maps that Work
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey ...
Building a Service Culture: Interview with Ron Kaufman
Building a Service Culture, an interview with Ron Kaufman This interview was first posted by our friends at the keynote speaker agency www.Speaking.com
Introduction to The 12 Building Blocks of Service Culture
The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team.
Introduction to The Seven Rules of Service Leadership
Leaders can’t just tell people to serve; every day they must show people how to serve and teach them why it’s so important. People at ...
Leading from All Levels in Your Organization
If your company is going to pursue building an uplifting service culture, leadership must initiate and support the process. But service leadership must be extended ...
Don’t Just Collect Data; Create Value
Service Measures and Metrics are a valuable building block for service improvement. But to build a service culture, the methodology of these metrics must be ...
Everyone Can Do Service Benchmarking
Traditional business benchmarking is a high-level activity with careful target selection, substantial pre-visit planning, and a rigorous process of post-visit evaluation and implementation. You can ...
No One Ever Hung A Suggestion Box Hoping It Would Be Ignored
It’s true: no one ever hung a suggestion box hoping it would be ignored. But rarely will a mere suggestion box attract a healthy flow ...
How to Attract and Recruit the Right Service Talent
There is a time-tested maxim: what you think about expands in life, and what you focus on becomes clearer. What you see and say repeatedly ...
Ron Kaufman ranked #1 Customer Service Global Guru 2020
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and ...
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