Uplifting Blog
Service Education
Involve Your Internal Service Providers from the Very Beginning
Where is the right place to start a service improvement program inside your organization? The answer may seem obvious. You start with team members who ...
“Different People Value Different Things” Ron Kaufman on The Four Categories of Value
Transcript of “Different People Value Different Things”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks
Disconnects can easily occur across departments, and between levels in a large organization. For example, managers may focus on service metrics, benchmark scores and share ...
SWIFT in Singapore: “What is Service?”
Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore.
UP! Your Service is now “UPLIFTING SERVICE”
UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’.
UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, ...
What’s behind Ron Kaufman’s most popular keynote speeches?
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership ...
R.I.P. Tony Buzan, Memorial Appreciation
R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for ...
R.I.P. Tony Buzan, Memorial Appreciation
R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for ...
Customer service training, or service education. What’s the difference?
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone ...
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