Travels with Ron Kaufman

Can You Really Overhaul a Nation’s Customer Service Culture? Part Two

Here’s how nations and large organizations can engineer an Uplifting Service culture:

Stay covered with great leadership. True service leadership is not a demand for better performance pointed at the frontline service department. It’s not a campaign slogan that gets splashed across the wall. True service leadership means creating an environment where every member of the team can take the lead in improving and uplifting—from the top down, from the bottom up, and from every position in the organization.

Can You Really Overhaul a Nation’s Customer Service Culture? Part One

In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it. It’s true: Transforming a culture that crosses many boundaries is no small task. But I have a question that might put it all in perspective: If an entire nation can build a service-based brand and culture, what’s stopping YOU?

Amazing infographic captures Ron Kaufman on the Secrets of Superior Service in blazing color

Every once in a while I meet a person who loves their craft and works their love. It can be a chef, carpenter, dentist, lawyer, musician. It could be you. Recently in Hanoi I spoke for the Australian insurance company Asteron Life on “The Secrets of Superior Service”, and Jessamy Gee was there. Jessamy does …

Amazing infographic captures Ron Kaufman on the Secrets of Superior Service in blazing color Read More »

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.