In fast-paced preparation for their grand opening in 2011, Singapore’s luxurious, integrated resort, Marina Bay Sands, hired more than 6,000 employees in three months. As training efforts became paramount, the company’s leadership team saw a chance to differentiate their property from competitors. Beyond technical training, the organization chose to focus their employee education on creating a magnificent guest experience.
Their main challenge was time. A program had to be defined and implemented quickly, efficiently, and continuously to employees throughout the organization. To meet this challenge, Marina Bay Sands turned to Ron Kaufman and Uplifting Service to consult.