Parkway Health is one of the largest private healthcare providers in Asia. With 17 hospitals and numerous ancillary medical facilities, they are fully equipped to succeed in highly competitive markets. “However,” acknowledges CEO and Managing Director, Dr. Tan See Leng, “we can have the best medical technology and facilities, but patients will not return if service is poor.”
To address this service imperative, the Parkway group selected Ron Kaufman’s proven Uplifting Service program. With these courses deployed in all Singapore facilities, the company has achieved new levels of growth through improved patient and customer care.