Achieving ONE of a kind service.
Steris is a global leader manufacturing sterilization and surgical equipment, and other medical and laboratory accessories. Steris Healthcare Services uses service excellence to differentiate from competition, protect margins, grow revenue, and increase customer loyalty. Severe market pressures forced clients to demand price and cost reductions, and expect higher levels of responsiveness. Still, Steris needed revenues to grow. Even single digit improvements in customer satisfaction would lead to additional revenue and profits. Steris focused on every customer touch point to drive innovation. Multiple low-cost action steps lowered expenses while enhancing customer experience.