As I wrote about in Part One of this mini series, customer complaints can be great opportunities for you and your team to learn and grow.
As promised, here are five more reasons why you should look at customer complaints as a good thing.
Learning the value of customer complaints is an important step in taking your company to the next level.
Guest post by Adrian Gostick and Chester Elton Adrian Gostick and Chester Elton are the authors of the New York Times bestseller The Carrot Principle. Their newest book All In: How the best managers create a culture of belief and drive big results, was a #1 Wall Street Journal and USA Today bestseller. Visit thecultureworks.com …
Do Customers Trust You Enough to Accept Your Advice? Read More »
Today, we tweet about the latest books we’ve read. We let our friends know where we’re eating lunch via Facebook. We Instagram pictures of our latest purchases. We post reviews of the businesses we frequent on Yelp, TripAdvisor, and Angie’s List. As consumers, many of us have gone social. We love telling people about our latest experiences, and we love hearing about what others have experienced so we know what to do this weekend and what to avoid. Unfortunately, this social reality is something that few companies have fully embraced. Until they do, they’ll be missing out on the social power of their satisfied customers.
Travelers coming through the New York City area’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie. That’s because the airports are introducing some high-tech help in the form of “Ava”—a life-sized, computer-generated female avatar. She’ll provide answers to …
Airport Avatar Enters Brave New World of Customer Service Read More »
You start your morning running late and sprint into your local coffee shop for your morning cup of joe. As you breathlessly place your order, you notice the barista doesn’t smile at you. She utters a flat, “Here you go” as she hands you the steaming cup—Why didn’t she put the cardboard sleeve around it? you wonder irritably—and moves on robotically to the next customer. As you bolt for the door, hands burning, you think Well, she was unfriendly…when did customer service get so terrible?
Enjoy this deep and intriguing interview with MINT ASIA, among the most prestigious financial publications in India, one of the biggest employers and economies in the world. The global service guru on why companies whose cultures aren’t built around the eagerness to delight the customer won’t survive.
Here’s what’s next…
Check your email for the welcome we just sent – and reply to let us know you received it!
We’ve included some useful resources
for you to explore…
…and we’ll be in touch to share more ideas
and invitations for you.
Here’s what’s next…
Check your email for the welcome we just sent – and reply to let us know you received it!
We’ve included some useful resources
for you to explore…
…and we’ll be in touch to share more ideas
and invitations for you.