Service Revolution in a Resort Chain
Explore the inside story of transformation in this 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman.
Resources Guide
LUX*: Staging a Service Revolution in a Resort Chain
Explore the inside story of transformation in this 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman.
Engineering a Service Culture Transformation
Download Harvard Business Review cited white paper to build a service culture and improve service quality fast. Best practice case studies.
