0000 Service Role Modeling Archives - Ron Kaufman

Service Role Modeling

Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One

In this two-part blog series, I’ll provide tips on how you can strengthen your service team. Here, in Part I, we’ll take a look at the steps you can take to make it easier for your employees to provide great service to your customers or clients. In Part II, I’ll explain what you can do …

Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One Read More »

Leading with Service during the COVID-19 Pandemic 5

As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress. If you’re a leader in this unfolding drama, there is no clear view of the direction or duration of the crisis. The health …

Leading with Service during the COVID-19 Pandemic 5 Read More »

Make ’Em Say Wow: Tips for Building a Strong Service Team—Part Two

Your organization is going to get some sand in the gears, and when that happens, it’s your job to keep your people focused and enthusiastic. How do you do that? You find opportunities to educate. You recognize individual successes. You role model what needs to happen and then recognize when other people act as role models. You acknowledge service achievements.

Read on for six tips on how you can strengthen your team by keeping them motivated to provide uplifting service.

Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One

In this two-part blog series, I’ll provide tips on how you can strengthen your service team.

Here, in Part I, we’ll take a look at the steps you can take to make it easier for your employees to provide great service to your customers or clients.

We love receiving great customer service. That’s no surprise. But did you know that great service can actually elicit a physical reaction? A recent American Express Service Study found that 63 percent of its 1,620 respondents said they felt an increased heart rate when they just thought about great service. And for 53 percent of those studied, great service caused them to have the same cerebral response that results from feeling loved. The trick, of course, is developing a customer service team that has the skills to provide such an overwhelming reaction amongst your customers.

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Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources
for you to explore…

…and we’ll be in touch to share more ideas
and invitations for you.