0000 Thoughts on Global Service Archives - Ron Kaufman

Thoughts on Global Service

Inside Job: Why Dealing with “Difficult” Colleagues Will Lead to Happier Customers

Too often, organizations promise satisfaction to external customers and then allow internal politics to frustrate their employees’ good intentions to deliver. It’s important to remember that your customers aren’t the only ones who come through your organization’s door every day seeking quality service. Your coworkers and leaders also need to be served. If they’re not happy, it’s not likely they’ll deliver stellar service, and the same goes for you. Inevitably, “difficult people” will creep into your work life, disturbing your, your colleagues’, and your leaders’ workflow and negatively affecting the service you all provide your customers.

Five Reasons Why Customer Service and Service Culture are Marketing Conversations

Many marketing professionals believe customer service is an operational issue. They forget that customer service and service culture are marketing conversations. Because of this, they end up ignoring the daily discipline of delivering excellent service. After all, marketers make the mistake of believing theur job is to bring customers to the company. Furthermore, they think …

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Empathy or Compassion. What’s the difference, and which should you apply?

A key leaning point in the Uplifting Service methodology is your ability to cultivate ongoing relationships when someone else is struggling by “exercising compassion”. Knowing whether to respond to a situation through either empathy or compassion can be tricky. NIIT Technologies is an Indian-based company that is using the Uplifting Service methodology to improve customer …

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Excellent Customer Service and Service Culture are Differentiators for Small and Medium Businesses

Article by Paul Godfrey, CPI Media Group Service is simply the most important differentiator your SME has. It’s the DNA that permeates everything you do – and it can either make your business the unmissable provider of choice, or a company that’s perpetually struggling to retain customers. Is your business a service champion, rich with …

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“Liberating” Staff and Improving Customer Service at Seattle Center

By Karin Butler, Strategic Advisor, Seattle Center Some of the most valuable ideas for improving customer service in any organization come directly from staff, who see and understand opportunities and obstacles first hand through their daily work and customer interactions. But how do we uncover the best ideas for improving customer service inside complex organizations?  …

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