The Case for a Culture of Service Excellence

There are two outcomes every CEO and senior business leader must deliver to succeed in the future: 1. Improve Customer Experience, and 2. Increase Employee Engagement. In this short video, Ron Kaufman … Read More

Build a Superior Service Culture

This blog is an open conversation for sharing insights, examples and ideas on how to build a Superior Service Culture. This is a community space to share experiences, stimulate thinking and explore … Read More