About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on customer service and Uplifting Service Culture.
Ron Kaufman is rated one of the “Top 25 Hot Speakers” by the National Speakers Association – and this keynote speech shows why.
Watch as this audience of conservative industry CEOs are captivated by Ron’s energy and his mission to uplift the spirit and practice of service worldwide.
At the end is an interview by Swiss television personality Susanne Wille. She comes prepared with provocative questions to stimulate the audience – and the interviewee.
Ron Kaufman is available globally for conferences, leadership team meetings, and keynote speeches on service excellence and uplifting customer service culture. For more information, visit www.RonKaufman.com/customer-service-keynote/
Ron is the New York Times bestselling author of “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”, and is the founder of the global customer service training and consulting company, UP! Your Service.
This post was originally published on https://www.upyourservice.com/blog