Enjoy this selection of “Top 5” thought provoking posts.
Read, reflect, write a comment, and share these ideas with others.
Happy New Year everyone!
How to Increase Productivity and Improve Service Simultaneously
by Ron Kaufman
4 Rules for Getting it Wrong and Right in Building Service Culture
by Ron Kaufman
Service Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!
by Jocelyn Low
Service Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen
Measure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman
Which post is your favorite? What are your thoughts and comments?
We look forward to hearing from you!
