0000 LUX*: Staging a Service Revolution in a Resort Chain - Ron Kaufman

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LUX*: Staging a Service Revolution in a Resort Chain

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Explore the inside story of transformation in this 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman.

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Welcome to the Worldwide Uplifting Community!

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Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources
for you to explore…

…and we’ll be in touch to share more ideas
and invitations for you.