0000 LUX*: Staging a Service Revolution in a Resort Chain - Ron Kaufman

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LUX*: Staging a Service Revolution in a Resort Chain

Explore the inside story of transformation in this 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman.

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Welcome to the Worldwide Uplifting Community!

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Check your email for the welcome we just sent – and reply to let us know you received it!

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…and we’ll be in touch to share more ideas
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