Air Mauritius is successfully executing a 7 Step Plan for increased profitability through service excellence Ron Kaufman recognized as the world’s leading motivational speaker in the customer service field, was invited to … Read More
About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
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By Neil Baron, originally published on PragmaticMarketing.com Seven best practices for service recovery Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers. Through service recovery, it’s also … Read More