Uplifting Service

In a world completely consumed by services, it’s crucial to know how to find success by keeping people happy. Yet without a proven way of working, author Ron Kaufman notes a disconnection between the high volume and good quality service present in our society.

Human Resources Online: Uplifting Service

By: Staff Journalist, Singapore

In a world completely consumed by services, it’s crucial to know how to find success by keeping people happy. Yet without a proven way of working, author Ron Kaufman notes a disconnection between the high volume and good quality service present in our society.

Good service starts from within the organization and has the ability to help employers attract and retain better talent.

Through uplifting the lives of others, we uplift our own lives. In his 15th book (published on May 16), Kaufman highlights how companies are suffering from the lack of principles, effective processes and frameworks to guide them successfully.

Uplifting Service pours ideas and action steps onto the pages, with case studies and questions to reflect on at the end of each chapter.

This book reveals the steps companies can take to build a sustainable service culture.

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Your people already know and understand your service culture. Ask them to make recommendations of people they know, or who they have worked with in the past, who would be great additions to the team. That’s why Starbucks gets and retains so many successful new employees – because its current baristas are deeply involved in local recruiting, screening and the selection process. Your best customers already know and appreciate your service. You can also ask them for new hire recommendations – page 108-109)

View Original Article at HumanResourcesOnline.net