Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.

Located in the northeastern side of the country, Berlin is the capital of Germany and one of the major economic, commercial, cultural, scientific, and political centers of Europe. Its economy revolves around the service sector and high-technology companies, and its main industries include information technology, electronics, constructions, biotechnology and pharmaceuticals. Its turbulent 20th century history remains visible in various famous landmarks such as the Holocaust memorial, the Brandenburg Gate, and the remains of the Berlin Wall. Berlin is the only city in the world with three active opera houses (the Berliner Staatsoper, the Deutsche Oper Berlin and the Komische Oper Berlin) and one of the few cities with three UNESCO World Heritage Sites (the Museum Island, the Modernism Housing Estates, and the Palaces and Parks of Potsdam). It is home to the tallest building in Germany, the 368 metres high Berlin TV Tower, but also contains a large number of green areas, including parks, woods and rivers (about 44% of its entire surface, making it Germany’s greenest city). Berlin is world-famous for its large community of graffiti artists too: every year, the city spends over €35 million to clean the numerous graffiti off its walls, which nevertheless always seem to reappear quite quickly.

Berlin as a Conference Destination

Berlin is a major center for international conferences, conventions, fairs, festivals, and tradeshows on themes related to customer dialogue, digital marketing, technology, economics, fashion and e-commerce. Some of the most important events include: the International Conference and Trade Show for Innovative Customer Dialogue, focused on the relationship between customer dialogue, innovation and digitalization; the IFA Global Markets Expert Talks, where new developments in global buying strategies and trends are addressed; the Tech Open Air Festival, the most important technology festival from Europe; the Fashiontech conference, focused on recent developments from the intersection of fashion and technology; and the K5 Future Retail Conference, one of the most important events related to e-commerce.

Berlin Food Options for Conference Delegates

There is a large number of amazing restaurants you can try in Bangkok. If interested in local Thai cuisine you should not miss the Kurissara Thai Cuisine (Phone: +66 93 249 3666), the Riverside Terrace (Phone: +66 2 476 0022) and the Goji Kitchen (Phone: +66 2 059 5999). Other famous restaurants serving Asian food are Shintaro (Phone: +66 2 126 8866) and Tsu (Phone: +66 2 656 7700), two fabulous Japanese restaurants, and the Colonnade (Phone: +66 2 344 8888), offering a large variety of Asian dishes. Upscale French cuisine can be sampled at Le Normandie (Phone: +66 2 659 9000) and the Reflexions (Phone: +66 2 650 8800).

Berlin Attractions for Convention Attendees

Berlin is highly rich in tourist attractions which you can visit after your conference. Probably the most famous and iconic landmarks are the remains of the Berlin Wall (which until 1989 used to separate East and West Germany). Nowadays, they are not only a historical and political memorial but also a veritable street museum, due to the large number of graffiti found especially on the Wall’s section called the East Side Gallery. Other important landmarks from Berlin include: the Brandenburg Gate, another historical symbol of the divided Germany; the Alexanderplatz, a historical market and meeting place, currently home to the enormous Berlin TV Tower; or the Berliner Dom, a beautiful Protestant church.

Conference Center Venues

Berlin, Germany has a large number of great conference centers and facilities, such as:

Berlin Congress Center (Location: Alexander Straße)
Berlin ExpoCenter City (Location: Messedamm Straße)
CityCube Berlin (Location: Messedamm Straße)
Estrel Congress Center (Location: Sonnenallee Straße)
InterContinental Berlin (Location: Budapester Straße)
The Ritz-Carlton, Berlin (Location: Potsdamer Platz