Motivational Service Excellence Keynote Speaker in Kuala Lumpur, Malaysia

Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of UP! Your Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.


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General Information

General Information about Kuala Lumpur for Meeting Planners and Event Professionals

Kuala Lumpur is the capital of Malaysia and its largest city, with an area of 243 sq. km and over 1.7 million inhabitants. It is located in the southwestern part of the Malaysian Peninsula and is one of the fastest growing cities from Southeast Asia. Kuala Lumpur was founded in 1857 by Chinese tin miners and is now one of the major touristic and retail/fashion center in the world. It contains over 65 shopping malls, including Utama, the fourth largest mall in the world, covering 5 million sq. feet, and the Sunway Pyramid, a shopping mall designed in the shape of an Egyptian pyramid. Architecturally, Kuala Lumpur is a combination of Asian, Malay, Islamic and Western influences, and is home to numerous constructions built in Neo-Gothic, Mughal, Moorish Revival, Greek-Spanish and Mock Tudor styles. It is also renowned for its gleaming skyscrapers including the Petronas Twin Towers (the largest twin skyscrapers in the world), designed by the Argentinian architect Cesar Pelli. Other important landmarks include the over 4 million years old Batu Caves, the Petaling Street Flea Market, the Sultan Abdul Samad Building, and the Kuala Lumpur Railway Station. With its two fantastic museums, the National Museum and the Islamic Arts Museum, Kuala Lumpur is also a major cultural center.

Kuala Lumpur as a Conference Destination

Kuala Lumpur is a major international center for conventions, conferences, summits and festivals. Some of the most important events taking place here include: the ELEVATE exhibition and conference, where topics such as culture, change management, digital recruitment, employee experience, and coaching are discussed; FutureTech Kuala Lumpur, an event exploring technology and innovation in financial services and industry; the Leadership Energy Summit, Asia’s most important conference about issues related to leadership; the Malaysian Medical Summit (MMI), an important venue for Malaysian medical students; the Kuala Lumpur Fashion Week, a meeting of local and international fashion designers; and the Malaysia International Gourmet Festival, the country’s largest food festival.

Kuala Lumpur Food Options for Conference Delegates

While attending a conference or convention in Kuala Lumpur, you can choose among a large variety of great restaurants, including: the Songket Restaurant (Phone: +60 3-2161 3331) and the Bijan Bar & Restaurant (Phone: +60 3-2031 3575), the best places where you can try traditional Malaysian food; the El Cerdo Restaurant (Phone: +60 3-2145 0511) and the Chef Diary (Phone: +60 3-6203 2892), two fantastic restaurants famous for their Spanish cuisine; Taka by Sushi Saito (Phone: +60 12-330 3600), a traditional Japanese restaurant; Astana (Phone: +60 3-9054 3642), a renowned Kazakhstani restaurant; and the ZENZERO Restaurant and Wine Bar (Phone: +60 3-2022 3883), the place serving the most delicious Italian dishes in town.

Kuala Lumpur Attractions for Convention Attendees

Here are some of Kuala Lumpur’s most interesting tourist attractions: the Petronas Twin Towers, two of the most imposing skyscrapers in the world, located in the center of the city; the Batu Caves, ancient limestone caves housing a Hindu temple and shrine; Kuala Lumpur’s Central Market, a vibrant shopping and arts destination; the Perdana Botanic Gardens (formerly the Lake Gardens), featuring a large variety of tropical plants (including an extraordinary Orchid Garden) and rare fruit trees, as well as a breathtaking waterfall and a fish pond; and the Chinatown, one of the most multicultural places in the city.

Conference Center Venues

Kuala Lumpur, Malaysia has a large number of great conference centers and facilities, such as:

Connexion Conference & Event Centre – CCEC (Location: JalanKerinchi, Bangsar South)
Joey Yap Conference Center (Location: Gardens South Tower, Mid Valley City)
Kuala Lumpur Convention Centre (Location: Jalan Pinang)
MITIN Conference Center – Taman Desa (Location: JalanDesaBahagia)
MITIN Conference Center – KL City Center (Location: Jalan Raja Chulan)
TKP Conference Center (Location: Jalan Sultan Ismail)