Motivational Service Excellence Keynote Speaker in Madrid, Spain

Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of UP! Your Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.


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General Information

General Information about Madrid for Meeting Planners and Event Professionals

With a population of 3.2 million, Madrid, the capital of Spain, is the largest city in the country and the third largest in the European Union, after London and Berlin. It is considered one of the world’s global cities and a major center for economics, politics, finances, education, entertainment, media, fashion, sports, culture and the arts. The city is the most important financial center from Southern Europe and the Iberian Peninsula, having the third largest GDP in the European Union. It hosts the headquarters of large companies such as Telefónica, Iberia, Prosegur, Urbaser, Dragados, IAG or Repsol, and of international organizations like the World Tourist Organization (part of the United Nations), the Organization of Ibero-American States, and the Ibero-American General Secretariat. Some of Madrid’s most important landmarks include the Royal Palace of Madrid, the Royal Theatre, the Buen Retiro Park, the National Library, and the Cibeles Palace and Fountain. Madrid is also renowned for its museums, particularly the Golden Triangle of Art, comprising the Prado Museum, the Reina Sofia Museum and the Thyssen-Bornemisza Museum, as well as for its top higher education centers such as the Complutense University of Madrid, the Technical University of Madrid, the Autonomous University of Madrid, the Charles III University of Madrid, the EAE Business School and the IE Business School.

Madrid as a Conference Destination

Madrid is a major international conference and convention destination. Some of the most important events taking place here include: the Customer Experience Congress, a major congress focused on customer service and customer experience management; the Service Design Global Conference, another important conference focused on new developments in customer service design and their impact on business; the Digital Business World Congress, dedicated to business leaders aiming to improve their work through cutting-edge technology and innovative products and solutions; and the Hewlett Packard Enterprise Discover and the International Conference on Game and Entertainment Technologies, two conferences focused on advances in information technology.

Madrid Food Options for Conference Delegates

There are many amazing restaurants you can try after your conference in Madrid, such as: Santceloni (Phone: +34 912 10 88 40) and Ramón Freixa Madrid (Phone: +34 917 81 82 62), two luxurious restaurants offering a large variety of Spanish and international dishes; Taberna El Sur – Restaurante (Phone: +34 915 27 83 40), one of the best tapas restaurants in Madrid; MU! El Placer de la Carne (Phone: +34 912 19 33 59), an Argentinian restaurant famous for its meat dishes; and Everest Tandoori (Phone: +34 910 23 14 28) and Kathmandu Tandoori House (Phone: +34 911 26 97 19), two excellent Nepalese restaurants.

Madrid Attractions for Convention Attendees

Here are some of the most important tourist attractions you could visit after your conference in Madrid: the Royal Palace of Madrid, an enormous 19th century regal palace containing over 2,000 rooms, an armory and several gardens; the Buen Retiro Park, a beautiful expansive 19th century park, with a boating lake and rose gardens as well as many wonderful statues and fountains; the National Museum Del Prado, Spain’s most famous museum, containing a large collection of artworks from the 12th to 19th centuries, including masterpieces by artists such as Goya, El Greco and Velasquez; the Reina Sofia National Museum, another renowned museum, home to 20th century artworks, including some by Picasso, Dali and Miro.

Conference Center Venues

Madrid, Spain has a large number of great conference centers and facilities, such as:

CaixaForum Madrid (Location: Paseo del Prado)
Casa Asia Madrid (Location: Palacio de Cañete, Calle Mayor)
Centro de Congresos Príncipe Felipe (Location: Calle del Ing Torres Quevedo)
La Nave (Location: Calle Cifuentes)
Madrid Marriott Auditorium (Location: Av. de Aragón)
Palacio Municipal de Congresos de Madrid (Location: Av. Capital de España)