Ron Kaufman is one of the world’s leading motivational keynote speakers on the topics of achieving service excellence, increasing customer satisfaction, retaining loyal customers, and building sustainable service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents powerful insights and global best practices from working with clients in every industry and on every continent for more than thirty years. His energetic keynote speeches have inspired millions, frequently earning standing ovations from audiences of all ages. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world. Ron travels worldwide to speak at company meetings, industry conferences, and association events throughout the year.

Ron is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He is the founder of Uplifting Service, a global education and consulting company that enables leaders and organizations to build sustainable cultures that win the hearts and minds of customers, colleagues, and partners.

Miami is a multinational port city located on Florida’s southeastern side on the Atlantic coast. Its ocean setting, mild weather, and numerous resort facilities make it one of the world’s greatest tourist centers, attracting more than 10 million tourists per year and generating over 60% of the city’s economic activity. Miami’s port is world-famous for its cruise ships (including some of the largest in the world), and the city is deemed by many ‘the cruise capital of the world.’ Seventy percent of Miami’s population is Latino, and only 11.9 percent of its inhabitants are non-Hispanic whites. Besides being such an important tourist center, Miami is also a major hub for finance, commerce, trade, retail, arts, culture and media. It has the biggest number of skyscrapers (over 300) and the largest concentration of banks in the US, and it is home to the headquarters of major multinational companies such as Bacardi, Burger King, Akerman Senterfitt, Celebrity Cruises, Norwegian Cruise Lines and Oceania Cruises. Miami is world-famous for its annual festivals including Carnaval Miami and the Calle Ocho Festival, as well as for its numerous entertainment venues, performing arts centers, museums and theaters. Forbes Magazine voted Miami ‘America’s Cleanest City’ in 2008.

Miami as a Conference Destination

Miami is one of United States’ leading conference and convention centers, hosting annually a large number of events. Here are some of the most important ones: the Customer Experience Exchange for Retail US and the Chief Customer Officer Exchange, two large customer service and experience conferences; the Artificial Intelligence and Machine Learning Conference and the Web Congress, two of the most important meetings focused on developments in IT; the Social Media Week Conference, an event about social media, marketing and technology; the Flourish Media Conference, a meeting venue for women leaders, entrepreneurs and business professionals; and AGENDA, a conference about the latest innovations in finances and technology.

Miami Food Options for Conference Delegates

Here are some restaurants you should not miss while attending a business conference in Miami: El Mago De Las Fritas (Phone: +1 305-266-8486) and Sansara (Phone: +1 305-432-4661), the best Cuban restaurants in the city; the Capital Grille (Phone: +1 305-374-4500), serving traditional American steaks and grilled meat; the Steak Brasil Churrascaria (Phone: +1 305-415-2006), a Brazilian grill place; the Soya e Pomodoro (Phone: +1 305-381-9511) and the Vero Italian Restaurant (Phone: +1 305-533-1357), two Italian restaurants famous for their pizzas and pastas; the Canton Lee Restaurant (Phone: +1 305-383-8978), an extraordinary Chinese restaurant; and Zaika (Phone: +1 786-409-5187), offering a large variety of delicious Indian dishes.

Miami Attractions for Convention Attendees

There is a great variety of highly-rated tourist attractions you could visit after your conference in Miami including: the Miami Beach, a picturesque place consisting of sand beaches, beach-front restaurants, hotels, shops and other entertainment areas; the Vizcaya Museum and Gardens, a historical estate featuring several gardens, sculptures, and grottos, as well as a museum of decorative arts and furniture; the Art Deco Historic District, located in the fashionable South Beach neighborhood; the Star Island, a tranquil, small island replete with meditation retreats and solar-powered houses; and the Jewish Museum Florida, documenting through a large number of photos and artifacts the history of the Jews living in Florida since 1763.

Conference Center Venues

Miami, Florida has a large number of great conference centers and facilities, such as:

Colonial Florida Cultural and Convention Center (Location: NW 7th Avenue)
Fair Expo Center (Location: SW 24th Street)
Knight Center Complex (Location: SE 2nd Avenue)
MACC (Location: NW 72nd Avenue)
Mana Wynwood Convention Center (Location: NW 23rd Street)
Miami Beach Convention Center (Location: Washington Avenue)