About This Blog
This blog is an open community for industry leaders, managers and frontline providers to learn about, discuss, and continuously recommit themselves to providing exceptional service.
Together, we can:
- Build Uplifting Service Cultures
- Exceed the expectations of those around us
- Raise the spirit of service providers worldwide
I welcome your views and participation.
Thank You For Sharing This Page
For the past 40 years I have been on a mission to improve the world. The vision that motivates and sustains me is a world in which everyone is educated and inspired to excel in service to others.
In support of this mission, I have flown more than ten million miles, visited three hundred cities, and worked with businesses in every industry from high fashion to high technology, government agencies, schools, associations, and voluntary service organizations. I help people become better service providers, and help organizations build uplifting and self-sustaining service cultures.
I define service as taking action to take care of someone else. Or, in commercial terms: Service is taking action to create value for someone else. The surprising upside is that improving the service you give someone else also benefits you. Providing uplifting service to others naturally enriches your relationships, improves your network of support, and contributes to your own success.
People often ask me where I get my intense passion for this topic of uplifting service. I consistently and candidly reply, “I get my passion from you.” It delights me to see people succeed by contributing to the lives of others. That’s what this book will do for you: show you how you can add more value to others, and gain more for yourself.