airlines

The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story

Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and bad morale. Thanks to a dramatic culture shift, it’s profitable again and has earned the prestigious 4-star Skytrax rating. Uplifting Service worked closely with Air Mauritius on the service excellence initiative. This eight page case study lays out some lessons all companies can learn from its example.

WestJet Activates the Definition of Service (and really good PR)

WestJet Understands the Definition of Service (and good PR) – by Ron Kaufman WestJet, a Canadian airline, created and delivered an extraordinary example of our definition of service. They took action to create value for someone else. With a cheeky Santa Claus dressed in blue and a backup team of 150 team members, the airline …

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