Uplifting Service is Springing to Life in 5 Weeks!

I shot this video at the Talaris Conference Center, and was moved by the similarities of Springtime in Seattle and the launch of my newest book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”. After 20 years of research and 2 years of writing, editing and refinement, this …

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