LUX* Resorts & Hotels: The “Serving To Win” Webinar
In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments.
culture transformation
Transforming Service in the Telecom Industry: Why It’s Needed and How to Make It Happen
What’s happening in the industry?
Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. But this world is rapidly changing, if not already gone.
How to Build Culture of Service Excellence During Mergers and Acquisitions
We do a lot of work with dynamic fast growing company. I recently heard the CEO express concern about the company culture in an environment non-organic growth. That means mergers and acquisitions, bringing together people from diverse backgrounds, and wanting them to perform better together; not just a combination of 2+2=4, 8, 10, or 12. …
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