2011: A Year of Uplifting Service

Dear Readers, Friends and Colleagues in Uplifting Service, As we leave 2010 behind and move into a new year shining with promise, I ponder how to make this the best year yet. … Read More

How Does Singapore Airlines Fly So High?

As a professional speaker, I often share stories and examples of companies that deliver great service. One company that’s easy to talk about is Singapore Airlines. Profitable every year since the beginning, … Read More

The Death of Customer Satisfaction

Every day, a quarter of the world’s population connects via Nokia Siemens Networks infrastructure, products, and solutions. The company serves telecommunications providers and partners in every corner of the globe with more … Read More