Change is one of the few things that is completely predictable in today’s world: there will be more of it year by year, and the pace of change will be faster. Some … Read More
Tag Archives: customer service culture
What is the Dollar Value of an Uplifting Service Culture?
How much is an Uplifting Service Culture worth to you? Many people think quantifying excellence in service is an exercise in “fuzzy math”. Do you think so, too? Can you put a … Read More
Think you know your Customers? Think again!
Many people say they know who their customers are. But an alarming number, especially in the B2B world, have only a shallow clue. Ask yourself these questions, and then think again: Do … Read More