What is Service Education?

Service education leads to creative thinking and practical action.This action produces new and greater service value. What happens in effective service education? 1. A new understanding of service value Service education shifts … Read More

Are your Company Communications Memorable?

One of the keys to Achieving Superior Service and building a service culture is leveraging the building block of “Service Communication”. Uplifting service providers seek to make each perception point a positive … Read More

Uplifting Service Book – Group Discussion Guide

Uplifting Service Book Group Discussion Guide   This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal … Read More

Build a Superior Service Culture

This blog is an open conversation for sharing insights, examples and ideas on how to build a Superior Service Culture. This is a community space to share experiences, stimulate thinking and explore … Read More

How Does Singapore Airlines Fly So High?

As a professional speaker, I often share stories and examples of companies that deliver great service. One company that’s easy to talk about is Singapore Airlines. Profitable every year since the beginning, … Read More