By Neil Baron, originally published on PragmaticMarketing.com Seven best practices for service recovery Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers–but it’s also a chance to … Read More
Tag Archives: Marketing
Five Reasons Why Customer Service and Service Culture are Marketing Conversations
Mistaken marketing professionals believe customer service is an operational issue. They think marketing’s job is to bring customers to the company and customer service is important only after their marketing magic is … Read More