By Neil Baron, originally published on PragmaticMarketing.com Seven best practices for service recovery Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers. Through service recovery, it’s also … Read More
Tag Archives: Marketing
Five Reasons Why Customer Service and Service Culture are Marketing Conversations
Many marketing professionals believe customer service is an operational issue. They forget that customer service and service culture are marketing conversations. Because of this, they end up ignoring the daily discipline of … Read More