Service Creativity in a Coffee Cup

The customer service superstars at LUX* Cafe in Maldives have done it again! Check out amazing service creativity as seen in their cappuccino foam creations. The cup above was created to help … Read More

Creating a Customer Focused Culture

This article first appeared in Contact Center Pipeline, written by Susan Nash. Does your culture support the behaviors to deliver great service? There has been a lot of buzz lately about quality customer service … Read More