The “Smarter Services Executive Symposium” in Boston was a deep dive into the world of services, service providers, and field service engineers. The depth of sharing was impressive, as was the depth of expertise.
I gave one keynote presentation and took fourteen pages of notes. Here are my “top twelve take-aways” from the event. Which one is most relevant for you?
The recent Customer Experience Conference in New York was one of the best I have attended, so far. The speakers and ideas presented were world-class. Enjoy this collection of quotes and notes from The Conference Board’s annual event.
1. “Can you summarize your service strategy in 35 words or less, and would your colleagues put it the same way?”
This question stopped me in my tracks. Everyone at Uplifting Service is committed to customers, to service, and to each other. But I’m not sure our team would pass this test with flying colors. Would yours?
Nelson Mandela: A Man of Words, Deeds, and Service by Ron Kaufman Nelson Mandela is no longer living, but his words and deeds will live on for generations. These five quotes capture Mandela’s unrelenting commitment to service – to others, to society, to history and the future, and to life. “What counts in life is …
Nelson Mandela: A Man of Words, Deeds, and Service Read More »
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