quotes

Top Twelve Quotes from the 2014 Smarter Services Executive Symposium in Boston

The “Smarter Services Executive Symposium” in Boston was a deep dive into the world of services, service providers, and field service engineers. The depth of sharing was impressive, as was the depth of expertise.

I gave one keynote presentation and took fourteen pages of notes. Here are my “top twelve take-aways” from the event. Which one is most relevant for you?

8 Edgy Quotes and Notes to Gain a Customer Experience Edge

The recent Customer Experience Conference in New York was one of the best I have attended, so far. The speakers and ideas presented were world-class. Enjoy this collection of quotes and notes from The Conference Board’s annual event.

1. “Can you summarize your service strategy in 35 words or less, and would your colleagues put it the same way?”

This question stopped me in my tracks. Everyone at Uplifting Service is committed to customers, to service, and to each other. But I’m not sure our team would pass this test with flying colors. Would yours?

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