Building Block #1: A Common Service Language

What does it take to achieve a common service language in providing quality customer service? The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a … Read More

Five Major Mistakes to Avoid in 2014

Five Major Mistakes to Avoid in 2014 – Ron Kaufman 2014 will bring changes, opportunities and dangers for your business. Industries are collapsing, careers are converging, and work is migrating or disappearing … Read More

Five Keys to Creating an Uplifting Service Culture

This article was first published in Bloomberg Businessweek. (Copyright, Ron Kaufman) Recently I was walking through a distribution warehouse to meet a client. Hanging on the wall were safety posters instructing employees … Read More