Transcript of “Different People Value Different Things”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ The action steps you … Read More
Tag Archives: service education
“How Good or Bad is the Service You Provide” by Ron Kaufman
Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ … Read More
“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, … Read More
SWIFT in Singapore: “What is Service?”
Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. We are in The Financial Services Industry. All of your organizations, … Read More
From 2nd Class to World Class in 24 Months: How Air Mauritius Achieved the Skytrax “4 Star” Rating
Two years ago the national airline of Mauritius, Air Mauritius, was struggling with financial losses, poor customer service ratings, and low staff morale. A new CEO and dedicated top team launched … Read More
Living Globally, Contributing Locally – The Expat Living Interview with Ron Kaufman
This interview was originally published in EXPAT LIVING Magazine, and written by Monica Pitrelli. Struggling with bad customer service? Yeah, us too. But before you unleash on the next bumbling waiter or … Read More
The Many Fields of Service
My entire professional life has been in Sales and Marketing, the many fields of service and customer experience. In the early years, I juggled the responsibilities of single motherhood and of a … Read More
A Personal Path to Service
For the past 40 years I have been on a mission to improve the world. The vision that motivates and sustains me is a world in which everyone is educated and inspired … Read More
My Grandmother was unusual. What Was Yours Like?
Unusual people and events have powerfully shaped my life, and the lessons I’ve learned from them are the roots of my unrelenting passion. My grandmother was my earliest inspiration. She taught kindergarten … Read More
Leading from All Levels in Your Organization
If your company is going to pursue building an uplifting service culture, leadership must initiate and support the process. But service leadership must be extended and ultimately embraced at all levels of … Read More