In Part One, I explained how you can make it easier for your employees to provide great service to your customers or clients. But delivering great service is only half the battle. … Read More
Tag Archives: Service Excellence
Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One
In this two-part blog series, I’ll provide tips on how you can strengthen your service team. Here, in Part I, we’ll take a look at the steps you can take to make … Read More
“How Good or Bad is the Service You Provide” by Ron Kaufman
Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ … Read More
“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, … Read More
Ron Kaufman Keynote Highlights LIVE in Denver Colorado
Catch the highlights of Ron Kaufman’s keynote speech to the annual conference of True Value Hardware Stores. Making the connection between Service, and the delivery of True Value. View more Ron Kaufman … Read More