service mindset

Service Attitude Builds Loyalty (Never Mind the Mosquitoes)

I recently spent a weekend on an island near Singapore. My Dad and I were looking for an easy get-away in a country that was new to both of us and this one fit the bill. After a few Google searches and price comparisons, we settled on a place to stay. Our “resort” advertised cute wooden bungalows that sit right on the beach, a bar and restaurant with complimentary breakfast, and a driver service from the ferry terminal where we were set to arrive. No big hotels, no pools and no jet-skis – an island away from the city with some true local flavor. I was excited – I was looking forward to reading my book, falling asleep on the beach, and coming home with good memories and visible tan lines.

Empathy or Compassion. What’s the difference, and which should you apply?

A key leaning point in the Uplifting Service methodology is your ability to cultivate ongoing relationships when someone else is struggling by “exercising compassion”. Knowing whether to respond to a situation through either empathy or compassion can be tricky. NIIT Technologies is an Indian-based company that is using the Uplifting Service methodology to improve customer …

Empathy or Compassion. What’s the difference, and which should you apply? Read More »

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